Terms & Conditions

​

1.  Payment will be bank transfer, bundles, packages or passes via my booking system on the website or via gym-catch app before the session. In person payment is only allowed after discussion with Bambusa Pilates.

 

2. If you are ill a catch-up class/ zoom class will be offered. This must be used within the terms and agreement when booking the class/block. This is usually within 2 weeks, but this may be able to be changed, depending upon circumstances. If you must cancel a class, you can do this up to 24 hours before a single class or a block booking for a class credit. Only under exceptional circumstances will a full refund be given after a discussion with Karen Jones.

 

2a. If you have booked a block of sessions these are offered at a lower price.  You can change your sessions to another class, if you cancel the class within 24 hours of the session, you will receive a credit which must be used within 2 weeks of cancellation. The booking must be in an alternative class subject to space. Only under exceptional circumstances will a full refund for the block be offered. Please use this discretion wisely. If it is noticed that you continue to cancel classes, it is recommended that you book pay as you go sessions.

3. Payment will be in 5–8 week blocks for Zoom/studio/hall bookings. If there is space, you are welcome to pay as you go via the website or you can email and if there is space I will add you to the class. The pay as you go slots will open at least 24 hours before the session and close 2-4 hours before the session starts.

 

3a. If you are participating via ZOOM you agree to the following: It is the responsibility of the participant to ensure: • there is sufficient space to perform the exercises safely and move freely without obstacles or obstructions, free from furniture, equipment and other hazards – a minimum of four square metres per person • any equipment is safe and in a suitable condition for the activity being performed • the surrounding floor space is entirely clear to remove any hazards that may increase the risk of slips, trips or falls • there are no distractions throughout the duration of the session • there is sufficient heating, lighting, ventilation and hydration. In addition, a disclaimer applies in respect of any pre-recorded sessions: which will need to be signed.

 

4. If I have to cancel due or illness or unforeseen circumstances, I will try and get a cover teacher or offer you a refund or offer you an alternative class either in person or via zoom. 

 

5. Government Covid guidelines relating to GDPR and Health and safety will be followed see https://ico.org.uk/your-data-matters/your-data-matters-blog#24september2020

6 Please arrive at the time requested. I will start Zoom and live lessons on time and will not be able to admit people who are late as this will disrupt the lesson and you will have missed your warmup. Bambusa Pilates would like you to arrive on time, so you have adequate time to warm up and so as not to disturb others in the class. Late entry will not be permitted. If you are late due to unforeseen circumstances, I will offer you a make-up class either on another day or via zoom.

 

7 If Bambusa Pilates is unable to complete all classes in the block within the scheduled time frame, all reasonable attempts will be made to provide the client with supplementary class solutions.

 

8. It is preferable that clients can bring their own equipment. Bambusa Pilates will have some equipment which will be sanitised before use in line with government Covid guidelines if there is an occasion when equipment has to be lent out. As restrictions are lifted, I will have more equipment to share however, if you prefer you can bring or purchase your own equipment.

 

9. All bookings must be placed in writing using the relevant registration form(s). When attending a session, you agree to these terms and conditions. Places are not confirmed until health forms or payment are received. These must be updated every year. You must also let the instructor know if you have any health changes or concerns before the session. Although Covid guidelines are now reduced the government guidelines will be followed if needed in line with HSE and government guidance and https://www.gov.uk/guidance/reducing-the-spread-of-respiratory-infections-including-covid-19-in-the-workplace

 

https://www.gov.uk/guidance/living-safely-with-respiratory-infections-including-covid-19

As restrictions have been lifted, I will still follow good practise following government advice so you continue to feel safe: I will continue to have hand sanitiser available and/or hand washing facilities. I will continue to keep rooms ventilated.  I will continue to sanitise all equipment. If you are ill, please follow guidance above. I continue to have small classes which reduces the transmission rate of illness. I encourage you to ask questions if you are worried about anything. If I do not know the answer, I will find someone who does.

 

 

10 Travel is at the expense of the client and not included in the price of the lessons.

 

11 Places are subject to availability. Bambusa Pilates reserves the right to cancel, withdraw, change or relocate a lesson within a reasonable time frame. Bambusa Pilates shall not be held liable for any loss of earnings or expenses because of such changes.

 

12 Bambusa Pilates cannot be held responsible for cancellations caused by circumstances outside of their control.
(i.e. weather, travel issues, strikes, Covid etc.) Bambusa Pilates will make reasonable attempts to respond to such situations and achieve a satisfactory resolution.

 

13. By signing/agreeing to this agreement you accept the terms and conditions here within.

 

14. I will provide my insurance details (FIT PRO) First aid certificate and training certificate if you would like to view them.

 

15 All personal information will be held in accordance with GDPR. It will be in a secure place and Karen Jones is normally the only person that has access to this information.  If I have a cover teacher, they will need access to some of your personal information to teach you safely. Other people who I employ may also see your personal information. They will not share this information. By signing this agreement, you agree to sharing essential information with any cover teachers that may cover Karen Jones sessions for your safety and wellbeing. You also agree to other individuals who I may have to employ at times to see some of your personal information. They will only see any information that is needed for their job. This will be GDPR compliant.

 

16. Any photos that I take of you may be published on my website or social media, but I will always ask your permission before taking your photo. You can decline to have your photo taken.

Exercise Waiver

 

EXERCISE DISCLAIMER 

You hereby confirm that you are healthy and that you have no contraindications to participating in Bambusa Pilates exercises classes either in person or via zoom. You recognise that these are exercise workouts and you retain all responsibility for your well-being and of physical health to be able to perform these exercises. As with this and any workout programme, you should consult your doctor prior to beginning. You are fully aware that all forms of exercise pose some inherent risks. You confirm that you have been cleared to practising the Pilates Method and you have your physician’s approval join a Pilates workout before beginning this or any other exercise program. If you have any medical condition or injury that contraindicates physical activity, then you must consult your physician prior to starting our Pilates classes and should not participate in the class. This workout is not intended for anyone who is injured, ill or a participant not medically cleared to exercise. If You want to receive video or audio exercise sessions you will need to complete another exercise waiver which is either on this website or Bambusa Pilates will give you a hard copy to sign.

I, the client, acknowledge once more all exercise and participation, virtual or in person, is done at my own risk, Bambusa Pilates is not liable for personal injury. I hereby assume all risks associated with the use of the content, the teaching, the exercises shared during the classes and zoom classes. I hereby agree to release Bambusa Pilates and their staff and management against, any and all claims, including, but not limited to, personal injury, including bodily injury or death, whether or not based on the acts or omission of Bambusa Pilates by myself. 
The terms and conditions contained herein, along with the Rules and Regulations, constitute the full agreement between Bambusa Pilates and me, the client, and no oral promises made are a part of it.

 

Last updated 16.04.2026